Most companies globally have been adopting automation and AI solutions to accelerate their growth of digital transformation for the last couple years. And the major purpose of such an approach is to streamline processes, reduce dependency on other departments and to eliminate human errors. Adoption of automation and emerging technologies is nothing new to the world. Today there is a sudden urge for companies to adapt to disruptions and advanced technologies such as machine learning, artificial intelligence, virtual reality, augmented reality etc., for better sales and service operations’ performance.
Now companies around the world are used to working from anywhere and have got accustomed to the adoption of new technologies and cloud solutions. And this trend is only expected to continue and rise with time. Companies are more likely to invest their time, effort and money in automation that can help employees become more flexible and adhere to security policies without tampering with data and compliance.
It is the right time for business leaders to understand how they can optimize sales and service operations while moving further toward modern work.
Adapt new and modern approaches
Business leaders understand the importance of adopting new approaches and redefined strategies that can initiate a better space for information management. The right set of systems that include the management of content, applications, and components make a cloud solution ideal for companies. One of such solutions is enterprise content management systems (ECM). An ECM helps manage and monitor content services while also regulating content and applications for improved operations.
Decision makers must consider the key highlights while selecting the ECM that is designed to help them accelerate digital transformation without compromising productivity. The solution must be purpose-driven and ensure to performs a specific function.
Connect content management solutions with sales and service operations
When you have successfully implemented your content solution, you might want to find out what areas you would like to connect the solution to. Every industry including education, healthcare, financial services, government and more can benefit from content services technology.
For example, a financial service or a wealth management company can empower their data by integrating their ECM with Salesforce in order to manage and monitor records. Likewise, healthcare providers can offer better access to data for their sales agents and partners by integrating the solution with Salesforce.
Enable better customer experiences and stay competitive
Complete networking needs to be ensured to enable gold standard customer experiences and customer engagement. IT teams must ensure that the content management system is integrated with all the systems within the organization such as Microsoft 365, Microsoft Teams, Salesforce, etc. This way, sales and service teams will be able to have a 360-degree view of their customers’ profiles and understand their behaviors to improve customer engagement.
Better connectivity offers better seamless navigation for the employees to access information or content right on time without scrambling through different files and folders. Reducing such havoc and loss of time allows employees to stay agile and more productive, and improve collaboration capabilities while connecting with their customers and partners.
